Shipping rates for returns:

• USA and Canada: Free

Return policy and steps:

• USA
• For a smoother return, keep the order-confirmation email and shipping package for re-use.
• You can request a return or exchange within 30 days of the Order Ship Date. Just reply to your order-confirmation email with your request. We will then email you a pre-paid return shipping label, and issue your refund for the item as soon as we receive the item(s).
• At any time, before or after 30 days, if you experience any issues or have any questions with your product, please let us know so that we can make it right. Email j@palmpress.coffee
• Canada
• For a smoother return, keep the order-confirmation email and shipping package for re-use.
• You can request a return or exchange within 40 days of the Order Ship Date. Just reply to your order-confirmation email with your request. We will then email you a pre-paid return shipping label, and issue your refund for the item (not including the initial shipping cost) as soon as we receive the item(s).
• At any time, before or after 40 days, if you experience any issues or have any questions with your product, please let us know so that we can make it right. Email hello@palmpress.coffee

Warranty

• In the case of functional damage to the product when used as intended, we will take care of necessary repairs for one year from the purchase date.